Coleridge Medical Centre
a Happy New Year
Coleridge Medical Centre
WE WANT TO HEAR FROM YOU!
Would you
like to join our Virtual Patient Participation Group (PPG), and offer your
voice to practice improvements, healthcare updates, and more?!
Members of the Virtual PPG will only receive questionnaires about topics they have expressed an interest in, and these questionnaires will only be sent out once a month.
Once responses have been processed, patients who have completed the questionnaires will be informed of the outcome, so that you know that your voice can and will make a difference!
The practice will release updates with any significant changes to all patients, regardless of whether you have joined the Virtual PPG or not.
To join our Virtual PPG, simply complete the registration form by following the link below:
https://www.coleridgemedicalcentre.co.uk/patient-participation-group
We recognise that there is some difficulty in reaching the Practice via the telephone at the moment due to a high volume of incoming calls. This is primarily due to the opening of our flu clinic appointments.
Please bear with us as we try to answer your call as quickly as possible.
Our
latest newsletter, with up to date information on how the Practice is currently
running, is now available to read on our website at: https://bit.ly/2Zf8kS8. Please take a look!
Kind regards, Coleridge Medical Centre.
We are aware that there has been difficulty in phoning through to the Practice, as well as calls dropping out mid-conversation.
We have been told that this is a national issue, and the providers are working very hard on resolving this as soon as possible.
For non-urgent queries, please try using e-Consult in the first instance, and you will receive a response from a GP by the next working day. A link to this can be found below, and on our website.
Thank you for your patience and understanding.
https://coleridgemedicalcentre.webgp.com/
As we safely enjoy the heat and sunshine, please remember to look out for friends, family, and neighbours who may need some help keeping cool.
We have a new website! It is easy to navigate, full of great advice, and it has useful patient information readily available.
Visit: www.coleridgemedicalcentre.co.uk
The Practice will be launching a new website today!
The new website will make it easier for patients to access various online services, and access information in a much more efficient way.
Further details will be posted once it has gone live.
We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.
GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask, whether in regard to their use on public transport or in any other setting as required by legislation.
Devon Local Medical Committee has therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across Devon.
The Government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.
In the case of face mask use on public transport, the responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.
Government advice on the use of face coverings on public transport can be found here:
https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings.
Some people don’t have to wear a face covering including for health, age or equality reasons. Some staff may not wear a face covering if it is not required for their job.
We hope that this guidance provides some reassurance for you on this issue.
We have implemented new measures in the Practice to ensure both staff and patient safety.
When you arrive at the Practice, please pass your hand over the sensor to call reception. A member of staff will then speak to you through the intercom to verify your details and ask a few screening questions.
Is the way that you are feeling affecting your daily life? Are you struggling to cope, feeling low, anxious or overwhelmed by your thoughts and feelings? Are you living with a long term health condition that is making you feel tired, frustrated and worried? You are not alone and we can help.
TALKWORKS is a free, confidential, NHS talking therapy service helping you to feel better by giving you the tools and techniques to improve your mental and physical wellbeing.
You can self-refer direct to TALKWORKS:
Call 0300 555 3344 or complete the online form on their website