Finding out how patients feel about Coleridge Medical Centre is a very important task for the professionals who run the practice. The results of the Annual Survey which takes place in September, provides a real opportunity for the GPs, the nurses and administrators to consider where improvements can be made, based on the views of patients. There is always a need to improve services and both the negative and positive comments have to be dealt with.
A big “thank you” is due to volunteers of the Help Scheme for administering the survey. The task of the Patient Participation Group is to examine the results of the annual survey and speak up for patient’s views. The members of the group are all patients of Coleridge and have, therefore, a vested interest in improving the services of the medical centre.
The action plan for improvement is prepared by Nigel de Sousa with involvement of the senior GP of the practice, Chris Dilley. This preparation takes place after a PPG meeting in early January (this took place on the 15th of January this year) in which PPG members have the opportunity to discuss the survey results and to recommend the actions for the practice to take.
The action plan will be prepared and the GPs and staff will be asked to sign-up to it and this will enable both the practice to move ahead and PPG members to monitor the plan throughout 2013.
The Autumn Newsletter in 2012 gave information on progress in a number of the actions taken following PPG meetings last year. We hope to provide you with more information in 2013 on the actions in the improvement plan this year.
Tony Wilkinson
Chair, Coleridge PPG.
