Dr Cole and Dr Gibbons

We are very sad to announce that Dr Cole and Dr Gibbons have decided to resign from the practice and will leave in July/August 2014.  We know that this news will come as a shock to some patients, particularly to those who have recently transferred from Dr Long’s list.  We can reassure you that Dr Cole and Dr Gibbons have not taken their decisions lightly and not without much thought and deliberation.  They are leaving to spend more time with their young families with a more flexible commitment to general practice.  We are recruiting for new doctors and will be able to update you on our progress as soon as possible.

You may not be aware that while we are open from 0800 until 1830 our doctors start their day much earlier and finish much later.  This is so that they can complete the administrative work to support their patients’ clinical care (referrals, follow ups, research, phone calls, letters, reviews, meetings) and visit patients at home and in Ottery Hospital.  Our GPs also have other commitments such as training and examining medical students, training GP registrars, research projects and staff support and education.  In addition some of our GPs work on projects outside the practice such as clinical commissioning and prescribing.  They also work collaboratively with other practices and providers including community health teams (nursing, mental health teams, school nurses, health visitors),  secondary care consultants, nursing homes and pharmacists.  As GP Partners they spend time strategically developing their business and monitoring the operation of the services we provide and the back office functions to support these services eg finance, personnel, premises and IT.

Web site maintenance

Our web site will be  taken offline at 22:00 on Friday 4^th April and will be online again by 08:00 on Saturday 5^th April.  During this time you will be unable to access the website.  If you wish to order a prescription or book an on line appointment please to  https://systmonline.tpp-uk.com/Login  We are sorry for any convenience during this down time.

Registration letters from NHS England - please respond if you get one

Message from NHS England

The NHS is carrying out work in Devon, Cornwall and Isles of Scilly to make sure the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all.

If you do receive a letter, please either confirm your details or submit any changes. Changes can be made by returning the form in the prepaid envelope. If the details are correct, you can confirm by freepost, by freephone, via text message or online.

It is important to respond to the letter, as GP lists do get out of date over time. If we don’t have an accurate record of your name and address, then we or a hospital may not be able to contact you with important information.

We may also need to contact you:

·         with test results

·         to invite you for bowel, breast or cervical screening to protect against cancer, for example

·         to offer vaccination against infectious diseases such as flu or measles, mumps and rubella

·         to give you an appointment as part of your plan to stay healthy if you have a long-term illness

Please respond to the letter within four weeks, so the NHS can be certain about your details. Otherwise, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.

Hoax Email from NICE - message from NHS England.

A hoax email, claiming to be from NICE, has been sent to people around the country to make them believe they may have cancer.
Some of these emails have been sent to people in Devon and Cornwall, causing inevitable distress and triggering calls to their GP or to hospitals.

NICE is advising people who have received the email - the subject line of which is important blood analysis result - to delete it without opening and not to click on any links. It is currently investigating the origins of the message.

Sir Andrew Dillon, NICE Chief Executive, said: “A spam email purporting to come from NICE is being sent to members of the public regarding cancer test results. This email is likely to cause distress to recipients since it advises that ‘test results' indicate they may have cancer. This malicious email is not from NICE and we are currently investigating its origin. We take this matter very seriously and have reported it to the police.”

The story is running in the media, but I hope this message will help you provide reassurance to any patient who contacts you about the email.
See: http://www.bbc.co.uk/news/health-26565144

What to do when we are closed

From today if you need medical assistance outside our usual opening hours

you must ring 111

The 111 service will help you to find the right care to meet your needs including the Devon Doctors service.

The number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone.

The automatic transfer from our main switchboard number to Devon Doctors will no longer be available.  

Coleridge Medical Centre closed 12:30pm - 4:00pm Wednesday 5th March

Please note on

Wednesday 5^th March 2014

The surgery will be closed

between 12:30pm and 4:00pm

 For important staff training

In an EMERGENCY please dial 999

If you have an URGENT problem please

ring:

01404-814447

and your call will be transferred to Devon Doctors on Call

For Medical advice please ring:

NHS 111 service by dialling 111

The surgery will be open again from 4:00pm

Important Information About Out of Hours

From 10th March 2014 if you need medical assistance outside our usual opening hours

you must ring 111

The 111 service will help you to find the right care to meet your needs including the Devon Doctors service.

The number is free of charge to ring from landlines and mobiles although you will need 1p credit on your mobile phone.

The automatic transfer from our main switchboard number to Devon Doctors will no longer be available.  

Staff training

The surgery will be closed between 1pm and 2pm today, Wednesday 26th February 2014 for staff training.  We apologise for any inconvenience this may cause

Care Data

The Care Data sharing programme has been suspended for six months.  Information and links about care data sharing, including an opt out form can be found on our web site under Health and Social Care Information Centre.

Staff training

The surgery will be closed between 1pm and 2pm on Thursday 20th February 2014 for staff training.  We apologise for any inconvenience this may cause