Update on telephones

Normal telephone service has now been resumed.  We apologise for any inconvenience

Continued telephone line fault

Unfortunately we are still experiencing problems this morning with our telephone lines.  As a result, there is no welcome/greet message for patients when they call us.

We are still able to receive calls.

 Engineers are working on the fault and we hope to have normal service resumed shortly.

We apologise for any inconvenience this may cause.

Telephone problems

If you are having trouble reaching us by telephone this afternoon (Wednesday 2nd November), we apologise but we have a problem with our telephone system. This has been reported and we hope to have it fixed as soon as possible.

Staff training Tuesday 18th October 1:30pm - 2:00pm

Please note the surgery will be closed between 1:30pm and 2:00pm on Tuesday 18th October 2016 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency

We will be open again as normal from 2:00pm.

Book in for your flu jab

Keith Poultney from Metcombe get his flu jab from Dr Nigel de Sousa.

We would like to thank Keith Poultney, a member of our Patient Group for volunteering to go public and have a picture taken during his flu jab appointment with Dr de Sousa.  You can read more  by clicking this Link to the article

Book in for your flu jab by telephoning 01404 814447 

How GP online services help us and our patients

We’ve been using GP online services to allow people registered with us to book appointments, order repeat prescriptions, and access part of the GP record online at Coleridge Medical Centre.

These services make it more convenient for people at our surgery, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment or request a repeat prescription at a time that suits them, even when the surgery is closed. This is available on a page on our website at www.coleridgemedicalcentre.co.uk Smartphone users can also download the TPP SystmOnline app.

Our patients who have long term health condition also have a greater involvement in their healthcare as they can access test results and keep track of their treatment.  We’re finding that this approach also helps us at the surgery. Fewer people calling us means that those who don’t want to go online wait for less time to get through on the phone. We’ve also found that people who are able to book and cancel their appointments online are more likely to attend their appointment. Missed appointments are a problem for all GP surgeries, but by reducing them we can see more patients more quickly.

If you want to register for GP online services you will need to come into the surgery and fill out a form. Two forms of ID are also needed, one of which should have a photo (such as a passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, our surgery staff will be able to help.

To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at www.nhs.uk/GPonlineservices

Staff training 1:30pm - 2:00pm Tuesday 27th September 2016

The surgery will be closed between 1:30pm and 2:00pm on Tuesday 27th September 2016 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency

Flu Vouchers

If you have a doctor or nurse appointment and are eligible for a flu vaccine you will be handed one of these vouchers. This will enable you to have your vaccine at this time to save you having to come back. Please ask at reception for details. Our flu clinics start on 21st September - if you haven't made your appointment yet, please contact us to do so

What to do when we are closed over the Summer Bank Holiday

What to do when we are closed over the Summer Bank Holiday

As the bank holiday approaches it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-

• stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
• check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.

We are closed on Monday 29th August 2016.  
We are open as usual on Friday 26th August 2016 and then again on Tuesday 30th August 2016. 

Coleridge Medical Centre August bank holiday opening hours

Coleridge Medical Centre

 August Bank Holiday Opening Hours

Friday 26th August 2016       -   NORMAL HOURS 

Monday 29th August 2016      -   CLOSED

Tuesday 30th August 2016     -   NORMAL HOURS

		In an EMERGENCY please dial 999 If you have an URGENT problem please Ring: NHS 111 service by dialling 1-1-1
	For Medical Advice please ring:     NHS 111 service by dialling 1-1-1