What to do when we are closed over the May bank holiday

What to do when we are closed over the May bank holiday

As the bank holiday approaches it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-

• stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
• check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.


We are closed on  Monday 25 May 2015 . Otherwise we are open as usual.

About the North and East Devon Breast Screening Service

Eligible women registered with this practice will shortly be invited to attend breast screening.

The arrangements are those stipulated by the NHS Breast Screening Programme.  All women aged between 47-70 years will receive a written invitation to be screened every 3 years.  The first screen is NOT automatic at age 47 years but will be between 47 and 49 years and before her 50th birthday. Women 71 and over are welcome to be screened but need to contact the screening office directly for an appointment on 01392 262600.

Previous breast cancer does not exclude women from the screening programme.  It is very important that these women are invited to screening as mammography may not be part of their rountine follow-up and this is National Policy.    Women who have had bilateral mastectomy will not be invited.

Special clinics are available to cater for women with disabilities or learning difficulties.  On these days the appointments times are extended and there is a lift available both in the static and mobile screening units.  Unfortunately due to size constraints motorised scooters cannot be accommodated.

After the mammogram the women will be sent the results by letter within 3 weeks and the GP will also be informed.

The mobile screening unit will be situated at Ottery St Mary Hospital from June to August 2015.

Surgery closed 1.00pm - 2.00pm Tuesday 12th May 2015

The surgery will be closed between 1pm and 2pm on Tuesday 12th May 2015 for staff training.  
We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

What to do when we are closed over the early May bank holiday

What to do when we are closed over the early May bank holiday

As the bank holiday approaches it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-

• stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
• check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.


We are closed on  Monday 4 May 2015 . Otherwise we are open as usual.

Patient Online Access to Medical Records

You can now get online access to the summary information held in your patient medical record. (that is any current medications, allergies and sensitivities).  Our web page Online Services tells you how.

CQC want you to tell them about the care you have received from us

On Tuesday 21st April 2015, CQC inspectors will be visiting us.  CQC is the independent regulator of all health and care services in England.   As part of their inspection they would like to know what you think about the care you have received from us.

Patients can tell CQC about their experience of care by completing a comment card on reception. Your feedback will be treated confidentially.  The inspector may not respond to individual comments but may contact you for more information if you have provided contact details.   On inspection day CQC inspectors will also be talking to patients in the waiting room.

The results of the inspection and the report will be available on our web site in due course.  It will also be published online at www.cqc.org.uk

Surgery closed 1.00pm - 2.00pm Wednesday 15th April for staff training

The surgery will be closed between 1pm and 2pm on Wednesday 15th April 2015 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

What to do when we are closed over Easter

As the bank holiday approaches it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-

• stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
• check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.

GP appointments are now available on Saturdays, Sundays and Bank Holidays from Devon Primary Link at Honiton Hospital.  To book an appointment please phone 01392 269486.  The bookable appointment line is open Thursday and Friday 0800 to 1800.

We are closed on Friday 3 April and Monday 6 April 2015 . Otherwise we are open as usual.

Staff training on Tuesday 24th March 2015 between 1.00pm - 2.00pm

The surgery will be closed between 1pm and 2pm on Tuesday 24th March 2015 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:

• phone the  NHS 111 service for medical advice by dialling 111.
• pop in to your local pharmacy for advice and over the counter medication.
• If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
• phone 999 immediately in the event of a life threatening, medical emergency.

Happy Red Nose Day - we made something edible and medical to raise money for Comic Relief