This advice sheet from NHS England South (SW) has been produced with the kind permission of the National Fraud and Cyber Crime Reporting Centre
Recently in the South West, NHS England South SW have received a number of reports from GP Practices regarding patients who have been “cold called” by representatives of various companies. These callers (both by phone and in person), seem to know the patient’s medical history and sometimes say that this information has been obtained from the GP Practice. No GP Practice will ever divulge your medical history.
If you receive such a call please report it to:
ActionFraud either via the online fraud reporting form or make your report by calling 0300 123 2040.
Who is National Fraud Intelligence Bureau?
The National Fraud Intelligence Bureau (NFIB) sits alongside Action Fraud within the City of London Police which is the national policing lead for fraud.
Protect yourself from Fraud
Although fraud comes in many forms, there are some simple steps you can take to protect yourself from the crime.
1. Do not give any personal information (name, address, bank details, email or phone number) to organisations or people before verifying their credentials.
2. Many frauds start with a phishing email. Remember that banks and financial institutions will not send you an email asking you to click on a link and confirm your bank details. Do not trust such emails, even if they look genuine. You can always call your bank using the phone number on a genuine piece of correspondence, website (typed directly into the address bar) or the phone book to check if you’re not sure.
3. Destroy and preferably shred receipts with your card details on and post with your name and address on. Identity fraudsters don’t need much information in order to be able to clone your identity.
4. Make sure your computer has up-to-date anti-virus software and a firewall installed. Ensure your browser is set to the highest level of security notification and monitoring to prevent malware issues and computer crimes.
5. Sign-up to Verified by Visa or MasterCard Secure Code whenever you are given the option while shopping online. This involves you registering a password with your card company and adds an additional layer of security to online transactions with signed-up retailers.
6. If you receive bills, invoices or receipts for things you haven’t bought, or financial institutions you don’t normally deal with contact you about outstanding debts, take action. Your identity may have been stolen.
7. You should regularly get a copy of your credit file and check it for entries you don’t recognise. Callcredit, Equifax and Experian can all provide your credit file. An identity protection service such as ProtectMyID monitors your Experian credit report and alerts you by email or SMS to potential fraudulent activity. If it's fraud, a dedicated caseworker will help you resolve everything.
8. Be extremely wary of post, phone calls or emails offering you business deals out of the blue. If an offer seems too good to be true, it probably is. Always question it.
9. If you have been a victim of fraud, be aware of fraud recovery fraud. This is when fraudsters pretend to be a lawyer or a law enforcement officer and tell you they can help you recover the money you’ve already lost.
10. If you need advice about fraud, call Action Fraud on 0300 123 2040 to discuss your situation with one of our specialist fraud advisers. To report a fraud, you can either use our online fraud reporting form or make your report by calling 0300 123 2040.
CLICK HERE to Report Fraud and Cyber Crime | Action Fraud
Monday, September 21, 2015
Monday, September 14, 2015
Housing Development Proposals - practice statement
We are increasingly asked for our views about the various
developments, planning applications and proposals in and around Ottery St Mary.
We are also concerned that there are
statements around to say that we are at capacity. We do appreciate and understand the anxiety building
proposals can bring upon the local community who are quite rightly concerned
about existing infrastructure and over development of towns and villages. On that basis, the GP Partners at Coleridge
Medical Centre have put together the following statement :
NHS England invests in practices on a per patient basis, so
there is an investment mechanism for coping with increased population. If a practice reaches ‘capacity’, then NHS
England has the responsibility to commission additional capacity. For example, this might mean additional
investment in premises to cover expansion.
Our practice remains open to new patients. We, like the rest of the NHS, are affected by
an increase in workload and by difficulties in recruiting doctors and nurses. These factors amongst other things have
certainly impacted on the traditional ways of working and the access arrangements
that patients have been used to. However, we have developed a system to maintain the safety
of our service and ensure that access to our clinicians is prioritised in line
with patients’ individual needs and to make best use of our staff skills. This is not about restricting access to GPs;
it is about providing good, safe care to patients using a highly-skilled and
dedicated team of clinical professionals.
Furthermore, we have policies in place to assist in
regulating our list size. Therefore we
are not taking part in the voluntary NHS scheme to allow out-of-area patients
to register with us and we usually insist that patients leaving our practice
area register with a practice closer to their new home.
We are currently in negotiation with Clinton Devon Estates
and NHS England to build a new, larger branch surgery for Newton Poppleford. The branch surgery is the subject of a bid
for infrastructure funding which has been endorsed in principle by NHS England
and is currently going through a ‘due diligence’ process ahead of final
approval. The intention would be to move
from the existing small branch surgery to a new purpose-built one, which would
offer increased capacity.
In the mean time, we would also encourage our patients to
help us in the following ways:
- Look after your own health
and please do use our ‘stop smoking’ service, take advantage of a free NHS
health check and, if applicable, a carer’s health and well being
check.
- Please don’t wait for us
to contact you. Instead please do
book your flu vaccination and routine checks for chronic and long-term
conditions – ask us when your next one is due.
- Please attend your booked
appointment at the allotted time and, if you need to, please cancel any
unwanted appointments. Our Nurse Manager recently reported that
on the 2nd September 2015, a total of 80 minutes of practice
nurse appointments were lost to patients who did not turn up.
- Please sign up to and use
our online and automated systems, such as text reminders, online
appointment booking, online ordering of repeat prescriptions and electronic
prescription services. You can also
gain access to a summary of your own medical record.
- Please plan ahead so that
you do not run out of your repeat medications and please book in when
asked to so that we can review your medication. If your review is outstanding, we may
not be able to continue to prescribe any more medication until we have
seen you.
- For advice on health
conditions and the availability of local services, you can dial 111 at any
time day or night.
Sue Stokes
Practice Manager
Practice Manager
They're back
Free seasonal
flu vaccinations are now being offered to all eligible*patients. Please book
your appointment by telephoning 01404 814447 (after 1030 am please). Please do
not wait for us to write to you.
* A flu vaccine is available free on the NHS if you are:
* A flu vaccine is available free on the NHS if you are:
• are over 65 years old
• live in a residential or nursing home
Or if you suffer from any of the following conditions:
• Chronic respiratory disease
• Asthma
• Suppression of your immune system
(eg Splenectomy, Chemotherapy)
• Chronic heart disease
• Chronic renal failure
• Chronic liver disease
• Diabetes mellitus
• Stroke
• Multiple Sclerosis or Central Nervous System Degeneration
OR are:-
• A registered Carer
• Pregnant
For more information on the Flu vaccination go to http://www.nhs.uk/conditions/vaccinations/pages/flu-influenza-vaccine.aspx
• live in a residential or nursing home
Or if you suffer from any of the following conditions:
• Chronic respiratory disease
• Asthma
• Suppression of your immune system
(eg Splenectomy, Chemotherapy)
• Chronic heart disease
• Chronic renal failure
• Chronic liver disease
• Diabetes mellitus
• Stroke
• Multiple Sclerosis or Central Nervous System Degeneration
OR are:-
• A registered Carer
• Pregnant
For more information on the Flu vaccination go to http://www.nhs.uk/conditions/vaccinations/pages/flu-influenza-vaccine.aspx
Monday, September 7, 2015
"GPs hand over private medical records to insurers"
More in the press recently regarding medical records shared with insurance firms has prompted us to reassure our patients that we do not release any information to insurance companies unless we have their written consent to do so.
Tuesday, September 1, 2015
NHS England Response to Daily Telegraph Article
Statement
from NHS England and the Health and Social Care Information Centre in response
to the Daily Telegraph article, ‘Tesco can see your medical records’ (10 August,
2015)
We
would like to make clear that the article published by the Daily Telegraph,
‘Tesco can see your medical records’ contains a number of
inaccuracies.
The
Summary Care Record (SCR) is used by healthcare professionals, on explicit
consent of the patient, to support direct patient care.
While
a regulated healthcare professional may have secure, controlled access to the
SCR in a pharmacy within a supermarket as with any other pharmacy setting, this
information is not accessible by other means and will never be available to
supermarkets for other purposes, such as marketing. The
information can only be accessed through a secure, encrypted private network by
authorised, regulated pharmacy professionals who have been carefully granted a
pin-protected access card.
If
a pharmacy professional shared confidential patient information for any purpose
other than direct care, they can be held liable in law and held to account by
the General Pharmaceutical Council, which has the legal authority to apply
sanctions, up to and including withdrawal of their license to
practice.
There
are specific processes in place which means accesses to SCR are monitored to
make sure they are appropriate and are only made for patients when there is a
clinical need.
NHS
England commissioned the Health and Social Care Information Centre to complete a
pilot project which enabled 140 pharmacies to access SCR. A report of the
findings from this project, which the article states has been ‘seen by the Daily
Telegraph’ demonstrates significant benefits to patients, pharmacy and general
practice. The report was made public
on our website on 23 June 2015.
As
part of this project, the Royal Pharmaceutical Society (RPS) consulted with a
broad range of stakeholders and received endorsement from the Patients
Association, Parkinsons UK, Age UK, National Voices, Diabetes UK and Asthma UK.
In addition local patient groups in the Proof Of Concept areas were consulted
during the project and were supportive. Additionally in each of the five pilot
areas, local patient groups were consulted.
The
project followed the necessary approval by the Summary Care Record Expert
Advisory Committee. The panel is made up of representatives from key stakeholder
organisations covering different professional groups and different patient
representative bodies. These representatives carried out consultations with
their respective organisations regarding community pharmacy access to
SCR.
Additionally,
patients have been informed about SCR through a national Patient Information
Programme and have the choice of opting out of having a SCR. Patients that have
a SCR created for them will continue to be asked for their explicit consent to
view their SCR by healthcare professionals, for the purpose of clinical care
only..
Finally,
the SCR programme is not a forerunner to care.data. Care.data is a programme
aiming to join up data across hospitals and general practice and make it
available to the people who can use it to make services better – clinicians,
commissioners, researchers, charities, patients and public. The Summary Care
Record is for the use of clinicians for providing direct patient care, and is
not used for any other purpose.
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