Thursday, December 29, 2011

Booking Urgent Appointments

If a patient rings for an urgent appointment they will be asked to speak to the duty doctor first. The doctor will assess the patient and agree a plan with them. The plan might include referral to a nurse practitioner or practice nurse, collecting a prescription or attending an appointment with a doctor that day. The receptionists cannot by-pass this system. Please be assured that patients who have an urgent medical problem will be seen.

Wednesday, December 28, 2011

Patient Survey

We have recently undertaken another Patient satisfaction survey.
Thanks to those of you who completed one of the questionnaires during your visit to the surgery over the past few weeks. The questionnaires have now been sent off for analysis, and the results are expected back in about four week’s time.
At the end of January we will be asking our newly formed ‘Patient Group’ to meet with us to consider the results of the survey. After that we will be feeding back results and outcomes to all patients via our website, Blog and Patient newsletter.

Coleridge Medical Centre Patient Participation group

We have recently formed our first Patient participation group. The group met for the first time in early December, and will be meeting again in late January to discuss the results of the recent patient survey.

The aim is to bring together a cross section of patients representing a variety of age groups, who will have different perspectives and experiences as patients of the medical centre.
The purpose of the group will be to consider the range and quality of services provided by the Practice. Members will be invited to meet with Practice representatives to discuss Patient and Practice issues and priorities, as well as any planned changes in the Practice.
The outcomes of meetings will be displayed periodically in the surgery, on the website and in the Practice Newsletter.

Tuesday, December 13, 2011

Christmas Opening Hours

The Coleridge Medical Centre's Christmas Opening Hours:

Thursday 22nd December - OPEN
Friday 23rd December - OPEN
Monday 26th December - CLOSED
Tuesday 27th December - CLOSED
Wednesday 28th December - OPEN
Thursday 29th December - OPEN
Friday 30th December - OPEN
Monday 2nd January - CLOSED
Tuesday 3rd January - OPEN

Remember to order your repeat medication in plenty of time for Christmas and New Year Bank Holidays.

*The Surgery would like to wish you all a Merry Christmas*

IPQ - Improving Practice Questionnaire

Over the next few weeks, we will be asking patients to participate in a Patient survey which will help us to assess how you feel about the service we offer to our patients.

The questionnaire we use is a validated survey tool that is accredited for General Practice use, and we have used it many times before in this Practice.

It will ask you about your views of the Practice and the quality of care you have received from staff.

Your responses will help the Practice to focus on areas for improvement.

If you would like to complete a questionnaire please ask one of our Receptionists at the Front Desk.

We very much appreciate your help.

Monday, December 5, 2011

Seasonal Flu

Have you booked your Flu Jab yet?

We are nearing the end of our Flu Campaign, if you would like a Flu Jab and have not yet made an appointment, please call our Receptionists on 01404 814447 to arrange an appointment.