Monday, June 18, 2018

E Consult - Go Live 2nd July 18




From 2nd July patients with access to the internet will be able to use eConsult. 

 

Next time you need an appointment you could save time by starting an online consultation. 

You can do it anytime, anywhere and even on your mobile device. 

 

How does it work?

 

1.      From 2nd July 2018 you will be able to go to our website at www.coleridgemedicalcentre@nhs.net

2.      Click the button to contact our doctors online

3.      You will be asked the same questions a doctor would in a face to face appointment

4.      A doctor will look at your answers and we will get back to you by the end of the next working day

5.      If the doctor thinks you need a prescription it can be sent straight to your local pharmacist

6.      If the doctor needs more information we will get in touch

7.      There's an option for administration requests eg med3.  Fill out the form and we'll get back to you by the end of the next working day. 

 

Why we are doing this?

 

1.      Improves patient access

2.      Online  medical advice 24/7

3.      Self help and symptom checking

4.      Reliable, trustworthy information syndicated from NHS Choices

5.      Puts you in touch with appropriate alternative care

6.      Cuts consultation times

7.      Helps improve care

8.      Makes better use of other primary care services

Friday, June 1, 2018

Statement from Coleridge Medical Centre and Clinton Devon Estates







A statement from the Coleridge Medical Centre and Clinton Devon Estates regarding the proposed new medical centre in Newton Poppleford, near Sidmouth.


The Ottery St Mary-based Coleridge Medical Centre has withdrawn its interest in renting a proposed new GP surgery in the East Devon village of Newton Poppleford which was to be built by the landowner Clinton Devon Estates near to a development of 40 new homes at King Alfred Way. 


A spokesman for the Coleridge Medical Centre said:


“It is with some regret that we have made a decision to withdraw from the intended move to new premises at King Alfred Way. Since 2012/2013, when this project first started, GP care and strategy for premises has evolved considerably across the country with much more emphasis on innovative ways of working and a broadening range of co-located staff to provide specialist support and in shared premises. Any changes to the existing premises landscape are referenced to move us towards, rather than away from, that deemed nationally as best practice for our populations.

We would like to thank the residents of Newton Poppleford for supporting the provision of a new branch surgery and to Clinton Devon Estates for committing to provide a building. We would also like to thank NHS England and NEW Devon CCG in assisting us reach this decision.

We are currently working with commissioners at NHS England and NEW Devon CCG to consider how best to meet the needs, not only of the people in the Newton Poppleford area but to our wider practice population. At this time we intend to continue to run the existing branch surgery within the village, while reviewing options for developing and integrating services in the longer term as the population grows and general practice continues to evolve.”


Planning approval for the GP surgery near to 40 new homes, 16 of which are designated as affordable housing for local people, was granted by the Planning Inspectorate in March 2017.


Leigh Rix, Head of Property and Land for Clinton Devon Estates, said: “As an organisation that has a very long association with this area we strive for sustainable development to help communities prosper for years to come. As well as providing a good mix of new open market and affordable homes, we had been very keen to provide a modern GP building for the village.


“After almost six years of jointly developing plans and specifications for a new surgery, it is understandably very disappointing that the Coleridge Medical Practice have felt unable to proceed in the current circumstances.


“Over the coming weeks, we will review the options available to us with our development partner Cavanna Homes.”


ENDS             


For further information please contact Susan Stokes, Practice Manager at Coleridge Medical Centre on 01404 814447 or Annette Richman at KOR Communications on 01392 466733.


 

Monday, May 21, 2018

Coleridge Medical Centre May Bank Holiday opening times

Coleridge Medical Centre
 May Bank Holiday Opening Hours



 Friday    25th May 2018   - NORMAL HOURS 
 Monday   28th May 2018   - CLOSED
 Tuesday  29th May 2018   - NORMAL HOURS


In an EMERGENCY please dial 999

If you have an URGENT problem please
Ring:
NHS 111 service by dialling
1-1-1

For Medical Advice please ring:

NHS 111 service by dialling 1-1-1

Monday, May 14, 2018

Surgery closed 1:00pm - 2:00pm Monday 14th May for staff training

Please note the surgery will be closed between 1:00pm and 2:00pm on Monday 14th May 2018 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency

We will be open again as normal from 2:00pm.

Friday, May 4, 2018

What to do when we are closed over the May Bank Holiday


What to do when we are closed over the May Bank Holiday
As the bank holidays approach it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-
  • stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
  • check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 
If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.


We are closed on Monday 7th May 2018.
  
We are open as usual from Tuesday 8th May 2018. 

Tuesday, May 1, 2018

Coleridge Medical Centre May bank holiday opening hours

Coleridge Medical Centre
Early May Bank Holiday Opening Hours



 Friday    4th May 2018   - NORMAL HOURS 
 Monday   7th May 2018   - CLOSED
 Tuesday  8th May 2018   - NORMAL HOURS


In an EMERGENCY please dial 999

If you have an URGENT problem please
Ring:
NHS 111 service by dialling
1-1-1

For Medical Advice please ring:

NHS 111 service by dialling 1-1-1

Thursday, March 29, 2018

What to do when we are closed over the Easter Bank Holidays

What to do when we are closed over the Easter Bank Holidays
As the bank holidays approach it is worth thinking about what you would do if you or a member of your family became unwell over the holiday period.  We recommend that you:-
  • stock up on over the counter medicines.  Your pharmacist can also give you advice on treatments and products available.
  • check you have enough prescription medicine to see you through the holidays and if you are going away pack enough for at least the duration of your holiday. 
If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency.

Please avoid using emergency/urgent services and hospital A&E departments for routine problems or for problems that can wait until we reopen.


We are closed on Friday 30th March and Monday 2nd April 2018.
  
We are open as usual from Tuesday 3rd April 2018. 

Wednesday, March 28, 2018

Coleridge Medical Centre Easter bank holiday opening hours



Coleridge Medical Centre
Easter Bank Holiday Opening Hours



 Thursday 29th March 2018   - NORMAL HOURS
 Friday    30th March 2018   -   CLOSED  
 Monday   2nd  April 2018    -   CLOSED
 Tuesday  3rd  April 2018    - NORMAL HOURS


In an EMERGENCY please dial 999

If you have an URGENT problem please
Ring:
NHS 111 service by dialling
1-1-1

For Medical Advice please ring:

NHS 111 service by dialling 1-1-1
Coleridge Medical Centre would like to wish everyone a Happy Easter

Monday, March 19, 2018

Changes to our telephone system

On Wednesday 21st March 2018 our telephone system will be upgraded.  We will be unable to take any incoming calls between approximately 1200 and 1400 while the telephone lines are transferred.  For medical advice during this period please dial 111.  In an emergency please dial 999.
 
We apologise for any inconvenience this may cause.
 
Coleridge Medical Centre is part of a federation of thirteen GP practices called East Devon Health.  The federation has been awarded funding over the next three years by NHS England's Estates and Technology Transformation Fund.  The funding is specifically to help improve the use of technology. 
 
Our new telephone system will enable real time monitoring of incoming calls, all calls (incoming and outbound) will be recorded for training and dispute resolution purposes and in the future all practices will be networked enabling shared call management. 
 
Our new telephone system is being supplied by IP Office Equipment who are a local supplier of communications and IT systems including:
  • Telephone systems
  • Telephone system maintenance
  • Cloud hosted solutions
  • Network services
  • Connectivity
  • IT solutions
  • Call recording and reporting
  • Mobile telephony
 
www.ipofficegroup.co.uk
 

The surgery is open as normal but the car park is temporarily closed

The Coleridge Medical Centre is open as normal but the car park will remain shut for the time being as it is still very slippery.  We hope to open it later.

We apologise for any inconvenience this may cause.

Thursday, March 15, 2018

Newton Poppleford surgery temporarily closed

Newton Poppleford surgery is temporarily closed while essential improvements are made to the IT systems. 

Appointments are still available at Ottery St Mary and at Whimple.

We apologise for any inconvenience this may cause.

We will keep you updated as more information becomes available.

Monday, March 12, 2018

Car Park open again

The Car Park is open again.

The 3 limited mobility spaces outside the front of the surgery will remain out of use as the ground there is still slippery.  If a larger parking space is required, please use 2 spaces where available.

Once again, we apologise for any inconvenience caused.

Car Park Temporarily Closed

We apologise for any inconvenience while our car park is temporarily closed due to a diesel spill making the surface extremely slippery.  We hope to be able to open in up again later on today.  There is a safe pathway for pedestrians and the surgery and Well Pharmacy remain open as usual. 

Friday, February 23, 2018

Newton Poppleford Branch surgery closed Monday 26th February and Friday 2nd March

Newton Poppleford Branch Surgery


WILL BE CLOSED
Monday 26th February 2018 and
Friday 2nd March 2018


For medical assistance or to book an appointment, please ring
The Coleridge Medical Centre
on 01404 814447


In an EMERGENCY please dial 999
Alternatively, for Medical Advice please ring:
NHS 111 Service by dialling 111

We apologise for any inconvenience caused.
 

Monday, February 19, 2018

Staff training 1:30pm - 2:00pm Tuesday 20th February 2018

Please note the surgery will be closed between 1:30pm and 2:00pm on Tuesday 20th February 2018 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency

We will be open again as normal from 2:00pm.

Tuesday, January 16, 2018

Staff training 1:30pm - 2:00pm Wednesday 17th January 2018

Please note the surgery will be closed between 1:30pm and 2:00pm on Wednesday 17th January 2018 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency

We will be open again as normal from 2:00pm.