Thursday, July 6, 2017

Interruption to our telephone message on Friday 7th July 2017

Coleridge Medical Centre

Interruption to our telephone message on 

Friday 7th July 2017

Due to essential maintenance work, our telephone message advising you where you are in the queue to be answered and giving advice on prescription ordering
will not be working for a period of time on Friday 7th July 2017.  You will still receive our welcome message but this may then follow with the normal ringing sound.  Please be assured your call will still be answered by our reception team.

For information on ordering your repeat prescription, please follow the advice below:

*  Sign up to our online service where you can order your repeat medication through a secure website.  More details of this service can be found on our website or via the information and application forms available at our front reception desk.

*  Use the tear off slip attached to your prescription or write out your order and hand it in to us or your local Pharmacy

*  Post your request to the surgery

Please do not telephone to request your medication as there can be confusion with drug names, pronunciation and errors can be made when writing out the request.  Written requests enable records to be matched more accurately and requests can be processed without interruption from further calls. 

As a practice we ask for 48 hours to process your request.

Wednesday, July 5, 2017

Staff training Thursday 6th July 1:30pm - 2:00pm

Please note the surgery will be closed between 1:30pm and 2:00pm on Thursday 6th July 2017 for staff training.  We apologise for any inconvenience this may cause.

If you need medical assistance when we are closed you can:
  • phone the  NHS 111 service for medical advice by dialling 111.
  • pop in to your local pharmacy for advice and over the counter medication.
  • If your problem is urgent phone the NHS 111 service by dialling 111. To avoid putting undue pressure on this service, please only phone  if your problem cannot wait until we reopen.
  • phone 999 immediately in the event of a life threatening, medical emergency

We will be open again as normal from 2:00pm.