Monday, October 3, 2016

How GP online services help us and our patients

We’ve been using GP online services to allow people registered with us to book appointments, order repeat prescriptions, and access part of the GP record online at Coleridge Medical Centre.

These services make it more convenient for people at our surgery, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment or request a repeat prescription at a time that suits them, even when the surgery is closed. This is available on a page on our website at Smartphone users can also download the TPP SystmOnline app.

Our patients who have long term health condition also have a greater involvement in their healthcare as they can access test results and keep track of their treatment.  We’re finding that this approach also helps us at the surgery. Fewer people calling us means that those who don’t want to go online wait for less time to get through on the phone. We’ve also found that people who are able to book and cancel their appointments online are more likely to attend their appointment. Missed appointments are a problem for all GP surgeries, but by reducing them we can see more patients more quickly.

If you want to register for GP online services you will need to come into the surgery and fill out a form. Two forms of ID are also needed, one of which should have a photo (such as a passport or driving licence) and the other should have your address (such as a council tax bill). If you don’t have photo ID or anything with your address on it, our surgery staff will be able to help.

To register for GP online services, drop in and ask us, or to find out more visit the NHS Choices website at

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