Monday, March 19, 2018

Changes to our telephone system

On Wednesday 21st March 2018 our telephone system will be upgraded.  We will be unable to take any incoming calls between approximately 1200 and 1400 while the telephone lines are transferred.  For medical advice during this period please dial 111.  In an emergency please dial 999.
We apologise for any inconvenience this may cause.
Coleridge Medical Centre is part of a federation of thirteen GP practices called East Devon Health.  The federation has been awarded funding over the next three years by NHS England's Estates and Technology Transformation Fund.  The funding is specifically to help improve the use of technology. 
Our new telephone system will enable real time monitoring of incoming calls, all calls (incoming and outbound) will be recorded for training and dispute resolution purposes and in the future all practices will be networked enabling shared call management. 
Our new telephone system is being supplied by IP Office Equipment who are a local supplier of communications and IT systems including:
  • Telephone systems
  • Telephone system maintenance
  • Cloud hosted solutions
  • Network services
  • Connectivity
  • IT solutions
  • Call recording and reporting
  • Mobile telephony

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