Wednesday, March 18, 2020

Changes to our system

From Monday 23 March 2020 we will change our system to manage the risk of reduced number of staff including doctors and nurses.

We will no longer hold drop in baby immunisation clinics.  Instead please phone the surgery on the day your baby is due their vaccination.  You will then be contacted by a clinician to arrange a suitable time for an appointment.  To protect the safety of our staff we urge you to only bring your baby to the appointment avoiding where possible bringing additional family/friends

On the day you have a medical problem, please telephone us.  We will take your name, contact telephone number and ask you, in confidence, what the nature of your problem is.  If you need to speak to a clinician we will do our best to allocate your usual or preferred clinician.

We will call you as soon as possible, usually within an hour either side of a specified time.   The doctor or nurse will discuss the problem with you and work out what to do next.  We will arrange an appointment if you need to be seen.  This will usually be on the same day or you may want to ask for another day if more convenient to fit around work or to allow time to arrange transport.

The doctor or nurse will call you three times.  If you are unable to answer your phone,  your enquiry will be marked as non-responder and you will need to call in and restart the process.  Under these circumstances it may not be possible to speak to a doctor or nurse on that same day.

You do not need to ring as soon as the surgery opens.  You can ring at any time, and by ringing slightly later than you have in the past you may find there is a quicker response time.

You will not be able to book a telephone call on another day.  Please phone on the day you need us.

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